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GDPR Compliance Statement

Last Updated: September 1, 2026

Our Commitment to Data Protection

valley-matrix is committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

valley-matrix acts as the data controller for personal information collected through this website and our business operations.

Contact: [email protected]
Address: 47 Westgate, Bradford, BD1 2TW, United Kingdom

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so:

  • Consent: When you voluntarily submit information through our forms
  • Contract: When processing is necessary to perform services you have requested
  • Legitimate Interests: When necessary for our business operations, provided your rights are not overridden
  • Legal Obligation: When required to comply with legal requirements

Your Data Protection Rights

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request correction of inaccurate personal data or completion of incomplete data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you, in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing based on legitimate interests.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Exercising Your Rights

To exercise any of your data protection rights, please contact us at [email protected] with your request. We will respond within one month of receiving your request, though this period may be extended by two additional months for complex requests.

We may request specific information from you to confirm your identity before processing your request.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active inquiry data: Duration of service provision plus three years
  • Contract-related data: Duration of contract plus six years (legal requirement)
  • Marketing consent data: Until consent is withdrawn

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection principles

Data Breach Notification

In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office within 72 hours of becoming aware of the breach, where required by law.

Third-Party Data Sharing

We share personal data with third parties only when necessary and in accordance with GDPR requirements:

  • Property owners for viewing arrangements and tenancy processing
  • Service providers operating under contractual data protection obligations
  • Legal and regulatory authorities when required by law

All third-party processors are required to maintain GDPR-compliant data protection standards.

International Transfers

Personal data is primarily processed and stored within the United Kingdom. Any transfers outside the UK are conducted in accordance with GDPR requirements, using appropriate safeguards such as standard contractual clauses.

Children's Data

We do not knowingly process personal data of individuals under 18 years of age. If we become aware that we have collected data from a child, we will delete it promptly.

Complaints

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

UK Supervisory Authority:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk

Updates to This Statement

We review and update this GDPR compliance statement regularly to reflect changes in our practices or legal requirements. The date at the top indicates when this statement was last revised.

Contact Us

For any questions regarding GDPR compliance or to exercise your data protection rights, please contact:

Email: [email protected]
Address: 47 Westgate, Bradford, BD1 2TW, United Kingdom

valley-matrix

Connecting discerning individuals with Bradford's finest rental properties through expertise, integrity, and personalized service.

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Contact

Email: [email protected]

Address: 47 Westgate, Bradford, BD1 2TW, United Kingdom

Disclaimer: The information provided on this website is for general informational purposes only and does not constitute professional property advice. Individual results may vary depending on personal circumstances, market conditions, and property availability. We recommend consulting with qualified professionals before making any rental decisions. Property descriptions are accurate to the best of our knowledge but should be verified during viewing appointments.

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