Privacy Policy

Effective Date: September 1, 2026

Introduction

This Privacy Policy explains how valley-matrix collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Personal Information

When you submit inquiries through our forms, we collect:

Full name
Email address
Service preferences
Any additional information you provide in message fields

Automatically Collected Information

Our website may collect certain information automatically, including:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

Responding to your service inquiries
Providing property recommendations based on your requirements
Communicating about available properties and market updates
Improving our website and services
Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

Your consent when submitting inquiry forms
Legitimate business interests in providing requested services
Contractual necessity when entering into rental agreements
Legal obligations under UK and EU data protection laws

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With property owners when arranging viewings or tenancy agreements
With service providers who assist in our business operations
When required by law or to protect our legal rights
With your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Inquiry data is typically retained for three years following the last contact.

Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of these rights, please contact us at [email protected]

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie practices, please refer to our Cookies Policy.

International Data Transfers

Your information is processed and stored within the United Kingdom. If data is transferred outside the UK or EU, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this policy regularly.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Westgate, Bradford, BD1 2TW, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, if you believe your data has been processed unlawfully.